In the on-demand world where we live, everything seems to be just one click away, consumers expect to be able to find the information they’re looking for quickly and easily
In 2015 consumers started using messaging apps more than social networks. Messaging apps are the place where you can find your customers
Chatbots are computer programs which converses via textual or auditory methods. AI chatbots uses NLP and ML to provide a near human level communication
Consumer behavior has shifted from social broadcasting to more personal social messaging. Consumers are looking to access information on-demand
Chatbots can simplify applications for users. Rather than navigating through an interface or website to find information, users can say or type what they want
Reducing costs by increasing self-service, improving end-user experience and satisfaction, delivering relevant information faster
This chatbot helps the Tesco Travel to promote their offers and to deal with their customer service.
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